Privacy Policy

Privacy Policy for RAJNITA COMPUTER SOLUTION

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to RAJNITA COMPUTER SOLUTION ("Company," "we," "our," or "us"). We operate an online platform for laptop repair, computer services, CCTV installation, CCTV maintenance, AMC services, and related booking services throughout India.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Information Technology Act, 2000, applicable IT Rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Company Information

RAJNITA COMPUTER SOLUTION

Address:
No. 1, Block No. B1,
P.C. Colony Road,
Patna, Bihar – 800020, India

Phone: +91 9334522765

Email: support@rajnitacomputersolution.com

Website: www.rajnitacomputersolution.com

2. Information We Collect

When you use our website, book a service, or contact us, we may collect:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Service Address

• Billing Address

• Company Name (if applicable)

Device Information

• Laptop Brand and Model

• Serial Number (if provided)

• CCTV System Details

• Service History

Payment Information

• Transaction ID

• Payment Status

• Payment Method

Note: We do not store debit card, credit card, UPI PIN, or banking passwords.

Technical Information

• IP Address

• Browser Type

• Device Information

• Website Usage Data

• Cookies and Analytics Data

3. Purpose of Data Collection

We collect your information to:

• Process service bookings

• Schedule technician visits

• Install and maintain CCTV systems

• Repair laptops and computers

• Provide customer support

• Process payments

• Send booking confirmations

• Share service updates

• Improve our website and services

• Prevent fraud and misuse

• Comply with legal obligations

4. Consent

By using our website and submitting your information, you consent to the collection and processing of your personal data for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

5. Sharing of Information

We do not sell your personal data.

We may share information with:

• Service technicians assigned to your booking

• Payment gateway providers

• Hosting providers

• SMS and Email service providers

• Government authorities when legally required

All third parties are required to protect your information.

6. Cookies Policy

Our website may use cookies to:

• Remember user preferences

• Improve website performance

• Analyze traffic and visitor behavior

• Enhance user experience

You can disable cookies through your browser settings.

7. Data Security

We implement reasonable security measures including:

• SSL encryption

• Secure hosting infrastructure

• Password-protected systems

• Access control mechanisms

• Regular security monitoring

While we strive to protect your information, no online system can guarantee absolute security. Reasonable security practices are expected under Indian law.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain warranty records

• Resolve disputes

• Meet legal and tax requirements

After the retention period, data may be securely deleted.

9. User Rights

Subject to applicable law, you may:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of personal data

• Withdraw consent

• Request information about how your data is used

These rights are recognized under India's data protection framework. (DOMAIN INDIA)

10. Children's Privacy

Our services are not intended for children under 18 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children.

11. Third-Party Services

Our website may contain links or integrations with:

• Razorpay

• Paytm

• Google Maps

• WhatsApp

• Social Media Platforms

These services have their own privacy policies, and we are not responsible for their practices.

12. CCTV Installation Services

For CCTV installation services:

• We collect only information necessary to provide installation and maintenance services.

• Camera footage remains under the customer's control.

• We do not access, monitor, or store CCTV recordings unless specifically authorized for troubleshooting purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page along with the revised "Last Updated" date.

Continued use of our services after updates constitutes acceptance of the revised policy.

14. Grievance Officer

In accordance with applicable Indian laws, complaints and concerns regarding privacy may be addressed to:

Grievance Officer
RAJNITA COMPUTER SOLUTION

Email: support@rajnitacomputersolution.com

Phone: +91 9334522765

Address:
No. 1, Block No. B1,
P.C. Colony Road,
Patna, Bihar – 800020

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, contact:

RAJNITA COMPUTER SOLUTION

Phone: +91 9334522765

Email: support@rajnitacomputersolution.com

Address:
No. 1, Block No. B1,
P.C. Colony Road,
Patna, Bihar – 800020

By using the RAJNITA COMPUTER SOLUTION website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. support@rajnita.com.