Diamond AMC Plan for Laptop

Keep your laptop protected all year with our Diamond Annual Maintenance Contract (AMC). Designed for users who want complete peace of mind, this premium plan includes regular preventive maintenance, priority support, and professional assistance to keep your laptop performing at its best.

Plan Includes:

• 12 Months Annual Maintenance Contract

• Monthly preventive maintenance visit

• Complete laptop health check-up

• Internal dust cleaning and external cleaning

• Thermal paste replacement (if required)

• Software troubleshooting and optimization

• Virus and malware removal

• Windows performance tuning

• Driver installation and updates

• Free online technical support

• Priority repair assistance

• Discount on spare parts and upgrades

• Discount on labor charges for major repairs

• Detailed service report after every visit

Benefits:

• Keeps your laptop running smoothly throughout the year

• Reduces the risk of unexpected hardware failures

• Improves performance and cooling efficiency

• Extends the lifespan of your laptop

• Priority support with faster service response

• Saves money on maintenance and repair costs

Note: The Diamond AMC Plan covers preventive maintenance and software support. Any replacement of damaged hardware or spare parts will be charged separately unless specifically included in your AMC agreement.

Diagnosis Charge: The fee for this service covers the diagnosis and assessment of the laptop before any repair work is carried out. If the customer approves the recommended repair, the diagnosis charge will be adjusted against the final repair invoice. If the customer chooses not to proceed with the repair, only the diagnosis charge will apply.

Our goal is to provide an accurate assessment and transparent repair options before any work begins.

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how we do 

1. Device Check-In

The customer brings in the laptop or schedules a pickup. Basic information about the issue is collected, including symptoms, previous repairs, and any physical damage.

2. Diagnosis & Assessment

Our technicians perform a complete inspection and diagnostic assessment to identify the root cause of the problem. This includes testing the power system, motherboard, RAM, storage devices, display, battery, and other components.

3. Repair Estimate

Once the issue is identified, we provide a detailed repair estimate outlining the required work, replacement parts (if needed), repair cost, and estimated turnaround time.

4. Customer Approval

We explain the findings and obtain customer approval before starting any repair work. No repairs are carried out without authorization.

5. Repair & Component Replacement

The faulty components are repaired or replaced using quality parts and professional repair procedures. This may include motherboard repair, screen replacement, battery replacement, charging port repair, or software troubleshooting.

6. System Testing

After the repair is completed, the laptop undergoes comprehensive testing to verify that all functions are working correctly, including power, display, keyboard, charging, connectivity, and performance.

7. Cleaning & Quality Check

The laptop is cleaned internally and externally (where applicable) and receives a final quality inspection to ensure reliable operation.

8. Customer Notification

The customer is informed that the repair is complete and the device is ready for collection or delivery.

9. Final Delivery

The repaired laptop is returned to the customer along with a summary of the work performed and any recommendations for future maintenance.

Important: A diagnosis fee may apply for troubleshooting and assessment. If the customer proceeds with the repair, the diagnosis charge is adjusted in the final repair invoice.

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Frequently Asked Questions

1. How long does a laptop repair take?

Most laptop repairs are completed within 1–3 business days, depending on the issue and parts availability.

2. Do you provide a diagnosis before repair?

Yes. We perform a complete diagnosis to identify the problem and provide a repair estimate before any work begins.

3. Is the diagnosis charge included in the repair cost?

If you approve the repair, the diagnosis charge will be adjusted in the final repair invoice.

4. Will my data be safe during the repair?

We take every precaution to protect your data. However, we recommend backing up important files whenever possible before repair.

5. What laptop brands do you repair?

We repair most major laptop brands, including Dell, HP, Lenovo, Acer, ASUS, MSI, Samsung, and Apple MacBooks.

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Laptop brand we repair

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